For companies

Your next refresh has a number attached. We'll tell you what it is.

Plan the waves, move the machines, wipe them to standard, and know what the outgoing fleet is worth before you commit the budget.

The refresh problem

A refresh is a scheduling problem before it's a logistics one.

The fleet doesn't move on a date. It moves in waves, by site and by role, over months — and every wave has to land the new machine before the old one leaves.

34.9% of all pickup and delivery events are scheduled refreshes — the largest single category of device movement Device-movement model, Circular Momentum
2.3× the size of offboarding, counted the same way — by number of events Device-movement model, Circular Momentum
29% of a 2,500-device fleet moves for a refresh in a year. That is a share of devices — a different denominator from the share of events beside it Device-movement model, Circular Momentum · basis: a 2,500-device fleet

Waves, not a date

Machines go out by site, department or role over months. Each wave needs kits staged ahead of it, processing capacity booked behind it, and a receiving window that doesn't collide with the wave already in flight.

Timing decides who's working

Get the sequence wrong and you're choosing between a person sitting without a machine and a machine sitting in a drawer nobody's collecting. Neither is a logistics problem by the time it reaches you — it's a support ticket and a manager asking why.

The budget is signed before the recovery is known

The new spend gets approved in one quarter and the outgoing fleet is settled in another, usually by whoever hauls it away. So the offset never lands in the business case that needed it.

The outgoing fleet is an asset with a number on it. You should have that number while the budget is still open, not after the trucks have gone.

What we run for you

A refresh isn't 600 boxes. It's a project.

Wave planning

By site, department or role, so the business is never short of machines.

Timing

The new device lands before the old one leaves.

Recovery forecasting

Against the new spend, so the offset is in the business case rather than discovered afterwards.

Capacity

Kit supply and processing throughput matched to wave size.

One chain of custody

For the whole program — not 600 unrelated records.

Exceptions handled

No-shows, no-boots, wrong device returned, people who've moved.

Included. Not a consulting line item.

The settlement

Every unit shows its math.

We published the cost benchmark because nobody else had. Kit and freight are the part that gets quoted; the staff hours behind each device are the rest of it.

$210 to chase one device back — $120 of kit and freight plus $90 of internal staff time Circular Momentum Research Brief, Jul 2026
$120 of that is kit, freight and tracking — the part that gets quoted Circular Momentum Research Brief, Jul 2026
$90 is your own IT and HR time, which never appears on an invoice Circular Momentum Research Brief, Jul 2026

That gives you a clean test to apply to any provider, including us: chasing one device back costs about $210, so a managed program priced under $210 per device costs less than doing it yourself — before you count a single unit that never comes back. Circular Momentum Research Brief, Jul 2026

What a returned device is worth is a different question, and it doesn't have one answer. A three-year-old machine and a five-year-old one of the same model can land in completely different places, and once processing is paid for, plenty of older units clear very little. That variation is exactly why every device in a refresh is valued individually, on its own specs and grade, rather than settled against a published average. The engine behind that carries over a million priced observations — depth that exists so the number can follow the actual machine. Circular Momentum FMV Engine · 2023–2026

The engine that produces the number is operated independently of the processor, the packaging provider and the reseller, and it takes no share of the settlement. The party valuing the asset isn't the party that profits from the spread. Each valuation shows its basis — comparables, sample size, confidence.

Two numbers, and we're precise about which is which: an estimate up front on a Grade A basis, so the recovery can go in the refresh plan — and the final settlement at close, itemized per unit once the device is received and graded.

From condition to dollars, line by line

Market value computed from the device's real specifications and its grade, then your fee schedule applied line by line. Finance gets an export, not a summary. Proof, not promises.

returns.northstar.com/floor/unit/GB-2026-5566
AITAD Processor · FloorStation 3
SettlementEliteBook 840 G10 · Grade A
Device value (market, grade A)$268.00
Intake / receiving−$5.00
Data destruction−$7.00
Diagnostic−$7.00
Refurb / grading−$5.00
Net recovery$244.00
Confirm settlement
Security and proof

Proof, not promises.

A refresh moves your data out of the building on hundreds of machines at once. The certificate is the only thing that closes that out, so it's generated by the system rather than typed by a person.

A certificate per unit, matched by serial

Certified data destruction to NIST 800-88 purge standards, under an R2v3 chain of custody. Wipe results arrive from the sanitization tools — Certus and Blackbelt 360 — automatically, and attach to the right unit by serial number.

A failed wipe quarantines the device

Drives are pulled and destroyed individually, and get their own certificate. Nothing is passed forward on the assumption that it worked.

The risk window is longer than the return

A device stops being used long before it's collected, and it isn't provably clean until someone certifies it. Closing that window at the start — wipe and validate in place, then ship a device already proven clean — is coming as a paid option. Tell us if it matters to you when we scope the program; it affects sequencing.

The console

One record per device. One export for finance.

Your logo, your colors, your program name, your domain. Employees sign in and see their own company — not a vendor's. Admins invite people; there's no self-signup to police. Your name on the door.

The whole wave on one screen

Open, in transit, received, settled — every unit in the wave with its status and its net. Bulk import a site or a department from a CSV, or wire it to the asset system you already run: ServiceNow and asset-management integrations are supported, and the finance export is built to be reconciled, not read.

returns.northstar.com/console
NNORTHSTAR LOGISTICSAlex Whitfield · Admin
Open returns12
Completed5
Recovered$1,208.00
EmployeeDeviceStatusNet
Pat RowanEliteBook 840 G10Complete$244.00
Drew CastilloUltraSharp 27″ ×2Complete$18.00
Drew CastilloLatitude 5440In transit
Pat RowanThinkPad X1 CarbonReceived
Export CSV Bulk import Manage team

No status is typed by a human

The timeline moves on carrier scans — kit shipped, kit delivered, device received — straight from FedEx. Kit orders placed by 3PM ET ship the same day, with the prepaid return label already in the box. Nobody chases a tracking number, and nobody updates a spreadsheet.

returns.northstar.com/returns/GB-2026-5931
NNORTHSTAR LOGISTICSPat Rowan
ThinkPad X1 CarbonGB-2026-5931Received
Kit shippedFedEx 7948 3712 0067 · left the warehouse
Kit delivered — device on its way backprepaid return label scanned
Received at the processing centerchecked in and scanned
Data destruction & gradingcertificate will attach here
Settlementrecovery value credited

The wipe evidence lives on the same record

Audit, wipe result and certificate sit against the unit that produced them, so the security answer and the settlement answer describe the same device instead of living in two systems.

returns.northstar.com/floor/unit/GB-2026-5931
AITAD Processor · FloorStation 3
Audit / wipe / testPF-3K8QX2
Data destructionPASS · PurgeNIST 800-88
Certificatecertificate-of-destruction.pdf attached
Storage healthGood512 GB NVMe
BatteryFair142 cycles
Component testsCPU · RAM · Storage3 / 3 pass
Captured automaticallypushed by the wipe tool, matched by serial — nothing typed

ESG reporting, optional, from the same record

If you want it, each returned asset can carry a report of its avoided Scope 3 emissions, calculated per device class and split by what actually happened to the unit. A laptop that is resold avoids roughly 224 kg CO₂e, against about 5.0 kg if the same machine is recycled instead — so the decision that recovers the most value is also the one that avoids the most emissions. The reuse figure applies to units that are actually resold. It's an option, not standard scope, and it reports out of the same chain of custody that produced the certificate.

Avoided Scope 3 emissions per laptop, from the Circular Momentum FMV Engine — the same engine that values the device. Figures are per device class, not a fleet average.
Everything else that moves

Refresh is the biggest. It isn't the only one.

We model device movement as pickup and delivery events across a 2,500-device fleet — every reason a machine changes hands, in both directions. Refresh is the largest, but a program that only handles refresh leaves the rest to email.

725 Scheduled refreshes — 34.9% of all movement events. Inbound: devices coming back to you. Device-movement model, Circular Momentum
437 Accessories / peripherals — 21.1% of all movement events. Outbound: devices going out, not coming back. Device-movement model, Circular Momentum
312 New-hire deliveries — 15.1% of all movement events. Outbound: devices going out, not coming back. Device-movement model, Circular Momentum
312 Offboarding pickups — 15.1% of all movement events. Inbound: devices coming back to you. Device-movement model, Circular Momentum
187 Repairs / failures — 9% of all movement events. Inbound: devices coming back to you. Device-movement model, Circular Momentum
100 Ad-hoc — 4.8% of all movement events. Inbound: devices coming back to you. Device-movement model, Circular Momentum

That's 1,700–2,450 pickup/delivery events a year on that basis fleet — and it's worth being exact about what that total is. It is not a return volume. Two of those six categories send devices out, and the platform runs the same way forwards as it does back. Remote staff generate about 0.7–1 of these events each per year on their own. Device-movement model, Circular Momentum · basis: a 2,500-device fleet · unit: pickup/delivery events

What doesn't come back, costs

71% of employers of employers have had a departing employee not return equipment — averaging $1,963 of hardware. Read that the honest way: it's the share of companies that have had at least one incident, not a rate per device. Which makes it a problem almost every organisation has, and an argument for handling offboarding on the same rails as refresh rather than on a manager's calendar reminder.

Capterra 2022 Employee Offboarding Survey, n=287
Before you sign anything

Four questions to ask any asset-return provider.

  1. Can you tell me what this device is worth before I ship it?
  2. Is the valuation produced by a party that takes no share of the settlement?
  3. Can I see the basis: comparables, sample size, confidence?
  4. When the settlement arrives, is it itemized per unit?

We built the platform so the answer to all four is yes. Ask anyone else the same four.

Let's scope your program.

Tell us the shape of your fleet and the shape of the refresh. We'll come back with volume, recovery, and a wave plan.